Find Answers To All Your Questions
Body Shape & Beauty Store is the official online retail store operated by Body Shape & Beauty Franchising LLC, an Idaho limited liability company.
The store offers selected beauty, wellness, apparel, accessories, lifestyle products, and branded Body Shape & Beauty merchandise.
Yes. Body Shape & Beauty Store and Body Shape & Beauty Studios are part of the same broader brand family and are operated or managed through Body Shape & Beauty Franchising LLC.
Purchasing a product from the online store does not automatically create a studio membership or provide access to future studio services. Studio memberships, Founder Packages, services, and appointments are governed by separate terms and availability.
This website is operated by:
Body Shape & Beauty Franchising LLC
PO Box 204
Meridian, ID 83680
United States
Customer service can be reached at:
Email: support@bodyshape.beauty
Phone: +1 (208) 859-3032
Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Our store may offer products in categories including:
Available products may change based on inventory, supplier availability, season, country, and fulfillment location.
Not necessarily.
Some products may be produced, packaged, stored, or fulfilled by approved third-party manufacturers, suppliers, or fulfillment partners.
We do not claim to directly manufacture every product unless the specific product page states otherwise.
Product-specific information is provided on the applicable product page whenever available.
Depending on the product, this may include:
Customers should review the full product description before placing an order.
Review the full ingredients, materials, warnings, and product information before use.
Do not use a product if you are allergic or sensitive to any listed ingredient or material. Contact our customer-service team before purchasing if information appears incomplete or unclear.
For health-related concerns, consult a qualified healthcare professional.
No.
Individual experiences vary. We do not guarantee weight loss, fat loss, inch loss, muscle gain, appetite changes, improved health, pain relief, medical improvement, or any other specific result.
Products should be used only as directed and as part of an appropriate lifestyle or self-care routine.
No.
Body Shape & Beauty Store and Body Shape & Beauty Franchising LLC are not medical providers and do not provide medical advice, diagnosis, or treatment.
Information on this website is provided for general product, lifestyle, beauty, and wellness purposes only.
You should consult a qualified healthcare professional before using a supplement, skincare product, or wellness product when you:
Add the desired product to your cart and proceed through checkout.
Before submitting payment, review:
An order-confirmation email will be sent after the order is successfully placed.
Contact us as soon as possible at support@bodyshape.beauty.
We will try to help, but we cannot guarantee that an order can be changed or canceled once it has entered processing, production, or fulfillment.
Personalized, made-to-order, and print-on-demand items may begin production shortly after purchase and may not be cancelable.
First check your spam, junk, promotions, or filtered email folders.
Also confirm that the email address entered at checkout was correct.
If you still cannot locate the confirmation, contact us at support@bodyshape.beauty and include:
Do not send full payment-card information by email.
An order may be canceled for reasons including:
If an order is canceled after payment, the applicable refund will be issued to the original payment method.
Shipping availability depends on the product and destination.
Available shipping countries and options will be displayed during checkout. A product may not be available in every country.
If checkout does not offer shipping to your address, the order cannot currently be fulfilled to that destination.
Processing time varies by product, supplier, and fulfillment location.
Some products may be ready to ship quickly, while made-to-order, personalized, or print-on-demand products may require additional production time.
Processing time is separate from carrier transit time.
Delivery times depend on:
Any delivery estimate shown at checkout is an estimate and is not a guaranteed arrival date unless explicitly stated otherwise.
Yes.
Products may be fulfilled by different suppliers or warehouses. As a result:
Separate shipments do not necessarily mean that an item is missing.
When tracking is available, a shipping-confirmation email will be sent to the email address used at checkout.
The message may include:
Some low-cost or international shipping methods may provide limited tracking.
Tracking may take time to update after a shipping label is created.
Please allow up to several business days for the carrier to scan and update the shipment.
If there has been no meaningful tracking update after a reasonable period, contact us at support@bodyshape.beauty with your order number.
Carrier delays can happen because of weather, holidays, customs, transportation disruptions, or unusually high shipping volume.
Check the tracking information first. If the package appears significantly delayed, contact our customer-service team so we can review the available information.
First:
If the package is still missing, contact the carrier and then email support@bodyshape.beauty with your order number and relevant details.
International orders may be subject to import duties, taxes, brokerage fees, customs charges, or other government fees.
Unless specifically stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.
Customs delays are outside our direct control.
Eligible products may generally be returned within the time period stated in our Refund Policy.
Return eligibility depends on:
Review the Refund Policy before sending any product back.
Before returning an item, email support@bodyshape.beauty and include:
Do not send a return without first receiving return instructions.
Products returned to the wrong address may not be accepted or refunded.
Return addresses may vary depending on the product and fulfillment partner.
Do not automatically send product returns to our mailing address unless our customer-service team specifically instructs you to do so.
Our PO box is a business mailing address and may not be the correct return location for every product.
Responsibility for return shipping depends on the reason for the return.
When an item is defective, damaged, or incorrect, we will review the situation and provide the appropriate next steps.
For discretionary returns, such as a change of mind, the customer may be responsible for return shipping unless our Refund Policy states otherwise.
Unopened, unused, and sealed supplements may be eligible for return when permitted under our Refund Policy.
Opened supplements generally cannot be returned because of health, safety, and product-integrity concerns unless the item is defective, damaged, contaminated, or incorrect.
Unopened and unused skincare or personal-care products may be eligible for return.
Opened or used products generally cannot be returned for hygiene and safety reasons unless the product is defective, damaged, or incorrect.
Unworn, unwashed apparel with original tags and packaging may be eligible for return within the applicable return window.
Items showing signs of wear, washing, odor, damage, or use may not be accepted.
Customized, personalized, and made-to-order products generally cannot be returned for a change of mind.
They may be eligible for replacement or refund if they arrive damaged, defective, incorrectly produced, or materially different from the order.
Contact support@bodyshape.beauty promptly and provide:
Do not discard the item or packaging until we provide instructions.
Contact us as soon as possible after delivery.
Include clear photos of:
We will review the claim and determine whether a replacement, refund, or other resolution is appropriate.
Once approved, refunds are issued to the original payment method.
Processing time varies by bank, card issuer, payment provider, and country. It may take several business days for the credit to appear after the refund is issued.
Shipping charges, duties, and other fees may not be refundable unless required by law or stated otherwise in our Refund Policy.
Available payment methods are shown during checkout and may vary by country or device.
Do not send payment-card information by email, text message, or social media.
The displayed currency may depend on your location, store settings, and checkout configuration.
Review the currency and final total carefully before completing the purchase.
Your bank or payment provider may charge currency-conversion or international-transaction fees.
Taxes may be calculated during checkout based on the order, destination, and applicable tax rules.
The final amount due will be displayed before payment is submitted.
Yes.
Prices, promotions, availability, and discounts may change without notice. The price shown and accepted during checkout generally controls the transaction, subject to correction of obvious errors.
Account requirements depend on the store’s current checkout settings.
You may be able to check out as a guest or create an account for easier order access.
Personal information is handled according to our Privacy Policy.
We may use customer information to:
Payments are processed through approved commerce and payment-service providers.
Body Shape & Beauty Store does not ask customers to send full card numbers by email, text, or social media.
Customers should immediately report suspicious messages or payment requests claiming to be from our company.
Unless specifically stated otherwise, only one discount code may be used per order.
Discount codes may be subject to:
Discounts generally must be entered and accepted before checkout is completed.
We cannot guarantee that a discount can be applied retroactively.
Promotional, clearance, final-sale, or free items may have different return rules.
Review the applicable product description, promotional terms, and Refund Policy.
Email: support@bodyshape.beauty
Phone: +1 (208) 859-3032
Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Mailing address:
Body Shape & Beauty Franchising LLC
PO Box 204
Meridian, ID 83680
United States
Please note that our mailing address is not necessarily the return address for products.
We aim to respond during normal customer-service hours as promptly as reasonably possible.
Response times may be longer during weekends, holidays, product launches, sales, or periods of high order volume.
For order-related questions, include:
Do not include full payment-card information, passwords, or other unnecessary sensitive information.